Privacy Policy
Effective Date: February 5, 2025

1. Purpose and Scope

At Fitrah Care Collective ("we," "us," "our"), we are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal data. Trust is the foundation of our mission to provide faith-aligned, culturally responsive healthcare navigation and wellness services.

This Privacy Policy applies to all users of our services, including:

  • Visitors to our website and social media platforms ("Website Users");

  • Individuals utilizing our health navigation, coaching, and consultation services ("Clients");

  • Event attendees engaging with Fitrah Care Collective initiatives ("Event Attendees");

  • Healthcare providers and professionals interacting with our platform ("Partners").

By using our website, services, or engaging with us in any way, you agree to the terms outlined in this Privacy Policy.

2. Personal Data We Collect

Fitrah Care Collective collects and processes the following types of personal data:

2.1 Information You Provide

  • Contact Information: Name, email address, phone number, mailing address.

  • Account Details: If you create an account with us, we may collect usernames, passwords, and security questions.

  • Health-Related Information: If voluntarily provided during coaching or consultation services, including conditions, preferences, and personal health goals.

  • Billing Information: Payment details, including credit card information, processed securely through third-party payment processors.

  • Event Registration Data: Information provided when signing up for webinars, workshops, or community events.

  • Survey and Feedback Responses: Information shared through surveys, focus groups, or testimonials.

2.2 Information Collected Automatically

We collect certain data automatically when you visit our website or use our services:

  • Device Data: IP address, browser type, operating system, and device identifiers.

  • Usage Data: Pages visited, time spent on the website, click patterns, and navigation paths.

  • Cookies & Tracking Technologies: We use cookies and similar tools to enhance user experience and analyze website traffic. You can manage cookie preferences in your browser settings.

2.3 Information from Third-Party Sources

  • Referrals & Partnerships: We may receive information from referral partners or healthcare providers.

  • Social Media & Marketing Data: If you interact with our social media pages, we may collect public profile data, engagement metrics, and preferences.

3. How We Use Your Personal Data

We process your personal data for the following purposes:

  • Providing and Improving Our Services: To deliver health navigation, coaching, and educational resources.

  • Personalized Guidance: To tailor wellness recommendations based on individual needs.

  • Communication: To send updates, appointment confirmations, newsletters, and marketing materials (with opt-out options).

  • Event Management: To process registrations and follow up with attendees.

  • Security & Compliance: To protect against fraud, unauthorized access, and ensure compliance with legal and regulatory requirements.

4. Video Consultations & HIPAA Compliance

Our video consultations and coaching sessions are conducted using secure, HIPAA-compliant platforms. While we implement industry-standard safeguards to protect your health information, we remind clients that electronic communications may carry inherent risks. By engaging in video consultations, you acknowledge and accept these risks.

5. Payment Security

We use third-party payment processors to collect and process credit card payments securely. Your payment details are encrypted and never stored on our servers. We ensure your financial data is protected by following industry standards, including Payment Card Industry Data Security Standards (PCI DSS).

6. Sharing Your Personal Data

We never sell or rent your personal data. However, we may share it in certain situations, such as:

  • With Service Providers: Payment processors, IT support, analytics providers, and scheduling platforms.

  • With Professional Advisors: Legal, accounting, or compliance consultants when necessary.

  • For Legal Compliance: If required by law, court order, or government request.

  • With Your Consent: When you explicitly authorize sharing your data with third parties.

7. Your Privacy Rights & Choices

You have the following rights regarding your personal data:

  • Access & Correction: Request access to your data and correct inaccuracies.

  • Opt-Out of Marketing: Unsubscribe from emails and promotional communications at any time.

  • Data Deletion: Request the deletion of your personal data, subject to legal and operational requirements.

  • Restrict Processing: Limit how your data is used in certain cases.

  • Manage Cookies: Adjust cookie preferences through your browser settings.

To exercise your rights regarding your data, contact us at salam@fitrahcare.com.

8. Security Measures

We implement robust security practices to protect personal data, including encryption, access controls, and regular security audits. Despite our efforts, no system is 100% secure, and we encourage users to take precautions when sharing personal data online.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their policies.

10. Children's Privacy

Fitrah Care Collective’s services are not intended for children under 13. If we find that we have collected personal data from a child, we will delete it immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted with an updated "Effective Date." If material changes occur, we will notify users via email or website announcements.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: salam@fitrahcare.com.

By using our services, you confirm that you have read and understand this Privacy Policy.